Galway Advertiser 2007/2007_08_23/GA_2308_E1_029.pdf 

Extracted text

August 23 2007

www.galwayadvertiser.ie

N E W S 29

Leading UK financial group seals deal with Graham Technology
BY JULIE TIERNEY Graham Technology recently signed a deal with Friends Provident in the UK to provide its ciboodle customer interaction software. Friends Provident is a leading UK financial services group and a member of the FTSE100 Index. As part of the deal, ciboodle, Graham Technology's flagship customer interaction software, will be used across the firm's entire customer facing operation including the contact centre, sales teams, independent financial advisers, and partners. The engagement will see Graham Technology assist Friends Provident in delivering centralised customer service processes to all of the firm's customer groups, across all channels (contact centre and selfservice), in all of its geographies. The project will support 2,000 concurrent internal users and unlimited external users. "Friends Provident represents a phenomenal customer win for ciboodle and we are delighted to have secured another win in the financial services sector," said Graham Technolgy's account director Murray Farquharson. Graham Technology will begin the project with the delivery of a contact centre desktop application, with additional elements to be rolled out subsequently. Headquartered in Scotland, Graham Technology has seven global offices including one in Ballybrit Business Centre in Galway, supporting a worldwide customer base.

Land ahoy, me hardies -- Luke, Ariel, Declan, and Bartholomew Field, Dominick St, Galway, enjoying the view from the Jeanie Johnston 19th century replica sailing ship visiting Galway over the weekend. Photo:-Mike Shaughnessy

ACCESS COURSE FOR SCHOOL-LEAVERS 2007/2008
This course is designed for students from schools in the Border, Midlands and Western region who completed the Leaving Certificate examination in 2005, 2006 and 2007, and who for financial (total family annual income must be less than 40,000) or related reasons, did not achieve the necessary points for entry to NUI, Galway or St. Angela's College, Sligo, on the basis of their Leaving Certificate results. The aim of the course is to prepare students for direct entry to undergraduate degree programmes at NUI, Galway or St. Angela's College, Sligo, in the Faculties of Arts, Commerce, Education, Science, Engineering, Law and Health Sciences (Nursing Studies and Occupational Therapy). The course will run for the academic year 2007/2008 and there is no fee for this course. A range of academic subjects will be covered and support will be provided to help students with writing and study skills. Students for the course will be selected on the basis of their socio-economic status and academic potential. Currently there are programmes running at two centres: 1. NUI, Galway Campus (Full-time) 2. St Angela's College, Sligo (Part-time) Course information and application forms can be obtained from: Imelda Byrne, Karen Kennedy, Access Officer, Access Programme Co-Ordinator, Island House, St. Angela's College, Cathedral Square, Lough Gill, Galway. Sligo. Tel: (091) 493553 Tel: (071) 9143580 ext. 223 Email: E-mail: imelda.byrne@nuigalway.ie kkennedy@stacs.edu.ie The closing date for receipt of completed application forms for this course is: Friday, 31st August, 2007.

Opposite the Travel Lodge

www.nuigalway.ie